Refund by Direct Deposit
Refunds processed by direct deposit typically take 3-5 days after the refund has been issued for you to receive the money in your bank account.
If any refund is rejected by your bank or for failed attempts, then a check will be issued and mailed to the address you have on file in Joe'SS in the order of the local, mailing then permanent address. Checks are only cut on Tuesdays and mailed the following day.
Direct deposit for student fee refunds can be set-up by completing the payment profile set-up on the students TouchNet account. Parents can also elect to have their Parent Plus loans refunded to their account through the authorized user access on TouchNet.
Refund by Paper Check
If direct deposit information is not set up in TouchNet, a paper check will be issued to the student. The address used is maintained by the student on Joe’SS. Address hierarchy for refunds is Local, Mailing then Permanent.
Refund checks are printed on Tuesday nights and will be mailed out the following day. If you would like to receive your refund the fastest way possible, we encourage you to set up direct deposit.